In a world where disruption is the trend, transformation begins to emerge as a more natural and progressive way to create value, effect unique changes, and build something bigger.

Dick Hyatt is a serial entrepreneur who has been part of 6 to 7 different companies, leading transformational evolution in various industries. Dick is also the CEO and President of Decisiv, Inc., a leading provider of (SRM) or Service Relationship Management.

In this Episode:

  • Disruption, transformation, and why Dick has worked towards transformation more than disruption
  • The critical role of major market influencers in effecting change and behavioral transformation
  • Objectives and key results (OKRs) and the 5 principles that Dick live by in running his company


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